geneeste:agenderlal:ralndrops: I CANT BREATHE haha its so funny how he just harasses her at work
geneeste: agenderlal: ralndrops: I CANT BREATHE haha its so funny how he just harasses her at work where she’s not allowed to end the conversation Okay. We’re going to sit down and have a talk. I work in customer support, and 99% of my job is interacting directly with customers. In an average week, I have around 300 live chats with customers. This is just chat, this doesn’t count emails or phone support. In the year and a half since I’ve been in my current job, I have: repeatedly been called a bitch and a cunt; been told to go fuck myself and to fuck off; been explicitly propositioned for sexual favors; I have been repeatedly harassed by at least two men who describe to me in detail the state of their genitals; have had multiple customers pretend to have medical emergencies/pretend to be dying; have heard basically every disgusting thing you can think of regarding bodily functions, and then some. Do I enjoy those chats when I get them? No. But do you know what I really, really dread? The kinds of chats that really stress me out? It’s chats like the one in the pictures. It’s chats in which the customers aren’t being explicitly awful. Where their harassment is mild, conversations that, on the surface, are downright pleasant. Because every time I end a chat of this nature, every time I make the decision to ban a customer from our chat service, I have to defend it. I have to go to my employer and explain to them why I think a customer acted inappropriately enough that I refused to help them potentially spend money on our service or product. And it’s so, so hard to explain this kind of harassment, the kind of menace these chats communicate. William Holcomb up there, he doesn’t care that I’m a person, because to him I’m not. I’m not a person he’s ‘flirting’ with - I’m very far away, so far away in fact that I’m an object. I’m an easy target. He knows that as long as he isn’t too obvious, he can keep me on chat and play whatever game he came to play. He knows he has power over me that I don’t want him to have. Now, I’m lucky. My current employer is wonderful about these kinds of situations, and gives me the latitude to act on my best judgement. But I’m still working for a company that’s trying to make a profit, and that’s in the back of my mind whenever situations like this pop up, which is not infrequently. And I haven’t always worked for companies who cared about their employees in this way. Lots of CS agents don’t either. This is not flirting, and it isn’t funny. This is harassment, of someone who can’t really tell you to stop. Shame on you. -- source link