rodeo-adv-labs:We are officially overwhelmed by “success”. Ever since we posted the Flaanimal on New
rodeo-adv-labs:We are officially overwhelmed by “success”. Ever since we posted the Flaanimal on New Year’s Eve the torrent of activity has all but overwhelmed us. It’s amazing. It’s awesome. It’s horrifying. We could not be happier that people like what we’re doing and we couldn’t be more grateful for the support and patience shown to us. Everything has been late this year. Namely frames, rims, hubs, forks, custom paint, and builds. A few people have gotten really annoyed with us. The rest have been mind blowingly patient. THANK YOU. Nothing weighs heavier on us than feeling like we aren’t keeping a promise (about a delivery date). We’ve shipped a whole bunch of framesets and builds in the last two weeks and we’re catching back up quickly. More builds are shipping Monday and Tuesday. The trick to all of this is that we don’t have experience with the demand we’ve seen this year and we are trying to adapt to it as quickly as possible but we know that it’s been messy and it will keep being messy. We doubled our rim production, quadrupled hub orders, tripled Flaanimal orders, quadrupled retail Spork orders, doubled Traildonkey orders, and hired more help. Our wheel builder works nights and weekends to help us get caught up. Even so, it’ll be a month or three before these efforts pay off and we feel like we’ve got 2018 dialed. So this post is a thank you, a mea culpa, and an advisory that if you chose to support us in the near future, patience will be a part of the cost of anything that says “Rodeo” on it. Every day we get a dozen or two emails from people who want to talk about a new build. Many days were on the phone for hours talking builds. We answer everyone individually. We talk about each rider’s goals. We help decide which build is best, we deconstruct hype and sometimes we even tell people that they should buy something from a competitor that fits them better. This type of relational service doesn’t “scale”. Its a poor way to maximize volume and margins. But this is how we want to build and sell our products. We care a lot and we want to learn to nail schedules and logistics. We aren’t “industry”, we’re just people who love bikes. Thanks for reading. ❤️ - Stephen (at Rodeo Adventure Labs) -- source link