Digital Scanning Service Changes in effect September 15, 2015Dear Valued Customer,Firstly, we want t
Digital Scanning Service Changes in effect September 15, 2015Dear Valued Customer,Firstly, we want to say thank you to all of our customers! We have seen an exponential growth in our film community and it’s been very exciting to work towards serving more and more film shooters.Of course with growth come growing pains and especially with the recent closure of Black’s photography, our photo-lab has been experiencing a higher volume of photo-finishing than we had originally anticipated – especially in our scanning department.In response, it has been decided to treat scanning orders like our print service.If you require scans on the same day there will be premium surcharge of $2.00, next day a $1.00 surcharge, while our “econo” service will have no additional charges. By making this change we are able to ensure our service levels are maintained, provide value options and make certain all orders are ready as promised.We are also taking steps to increase our services to you. You’ll be seeing new order envelopes, a growth in staff, and we are working on an Internet solution where you can find out if your order is ready earlier than the due date.So we send our heartfelt thanks for your business and understanding during this time. We hope to continue to be in your service for years to come.Sincerely,Downtown Camera Ltd -- source link