“PROBLEMATIC” CLIENTS The other day I heard about “problematic” clients. Cat
“PROBLEMATIC” CLIENTS The other day I heard about “problematic” clients. Categories of problematic clients were: angry, talkative, and “knows everything”. It made me feel sad. And pardon my French these three categories are just cringe. There is a deep need for some emotion behind every “problematic” client. A person might talk to you too much because he/she has a need to be heard, to be seen, to be valued, and appreciated. Or even to connect with you. Someone who seems to know everything might have a need to show he/she is important, to feel control and power. Someone angry might be very sad, and needs to express this sadness somehow. I’m not trying to justify nasty behaviors here, I’m giving a different perspective. Do you know that for instance anger is a secondary emotion? Anger often comes secondary to other kinds of hurt, like anxiety, sadness, embarrassment and shame. And here is when the protective mechanism switches on - anger is more intense and “socially acceptable” emotion, then bursting out with tears of sadness. I feel it’s more important to connect and try to understand each other rather than categorizing someone, especially nowadays when all of us are on the edge of emotional survival through these tough times. #personaltrainersaudi #onlinefitnesscoach #coach #clients #emotions #problematicclients #difficultclients (at Jeddah, Saudi Arabia) https://www.instagram.com/p/CZrj9O8gEEB/?utm_medium=tumblr -- source link
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